What is formal and informal relationship?
John Johnson
Updated on February 27, 2026
A formal relationship typically indicates a set of relational systems or structures that are well defined by management, generated, and developed in terms of pattern or structure. In contrast, informal relationships refer to ungoverned, unsanctioned, and voluntary relationships among people (Burns & Stalker, 1961.
What do you understand by formal and informal communication?
As we know it, formal communication is also called official communication. Formal communication often follows a specific structure or channels such as emails to the clients, whereas informal communication can often flow freely in any direction. Formal meets must maintain secrecy for the messages shared.
Why is formal and informal communication important?
While formal communication will help the execution of official orders, informal communication will assist in improving human relations and work environment.
What is an example of a informal relationship?
An example of an informal relationship would be a situation where two managers, who are either friends or who have sympathy for each other, but represent different companies, orally agree to extend a payment deadline although the binding contract clearly provides a sanction for one party.
What makes a formal relationship?
Attitudes and behaviours that involve respect, empathy (understanding how others feel) and professionalism are also important characteristics of formal relationships.
What is the other name of informal communication?
grapevine communication
Informal communication is also called grapevine communication because there is no definite channel of communication. Under it some information passes through many individuals and covers a long distance making its origin obscure.
What are the key differences between formal and informal communication?
Formal communication is written, whereas Informal communication is oral. Formal communication is time-consuming as opposed to Informal communication, which is rapid and quick. Formal communication is more reliable than Informal communication. Formal communication is designed by the organization.
What is the role of communication services in day to day business?
Business communication is important to managers as it helps them carry out their basic functions within the organization. They should seek to communicate their goals to their subordinates in order to make sure every member of the organization is working to achieve the goals of the organization.
What is the relationship between formal and informal organizations?
The relationship between the formal and informal organizations is always subtle always complicated and always interesting. According to Page, the continuous interaction and association among the members of formal organization result in the emergence of informal structure of roles and relationships.
Why is informal communication important in the workplace?
Informal communication is considered effective as employees can discuss work-related issues which saves the organization time and money. It also helps to build more productive and healthy relationships in the workforce. Here’s a brief list of some of the key differences between formal and informal communication:
How does formal communication move through an organization?
Formal communication typically moves vertically or horizontally through an organization. Vertical communication involves discussions between managers and their subordinates.
What are the two types of internal communication?
The two primary internal communication types are formal and informal communication: Formal communication is communication through pre-defined channels set by organizations. They are typically conveyed from top leadership to various departments that funnels down to lower level employees.