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The Global Insight

What are different types of chatbots?

Author

John Johnson

Updated on March 19, 2026

The following are the three main types of chatbots I have come across, with background on their particular uses and variations.

  • Support chatbots. Support chatbots are built to master a single domain, like knowledge about a company.
  • Skills chatbots.
  • Assistant chatbots.

What are some famous chatbots?

Here are 11 of the world’s most popular chatbots today achieving growth marketing strategy gains in sales, publishing, education, and service industries:

  • Fandango.
  • Sephora.
  • Wall Street Journal.
  • National Geographic.
  • James Patterson “The Chef” Short Story.
  • AccuWeather.
  • TGIFridays.
  • Western Union.

What are scripted chatbots?

Scripted Chatbots are those that work on pre-written keywords in a conversation flow. When a user types a query, chatbot responds to it with a pre-defined script stored in its library. In scripted chatbots, each command is written separately with the help of regular expression or other forms of string analysis.

What is chatbot design?

Designing a bot is like brewing beer; it always takes the same ingredients to make it, but slight changes to the process can transform the whole outcome. A chatbot needs a good platform, script, name and image for it to work. But it needs a purpose, personality and functionality for it to be great.

Is Siri a chatbot?

There is an argument that the likes of Siri cannot be a chatbot because it exists outside of these channels. But this does not feel like enough of a differentiator. In fact, of more importance is the function of the chatbot (or virtual assistant) that you employ.

What are two types of Chatbots?

This article aimed to help understand the 2 main types of chatbots: rule-based and AI chatbots. The latter has a much more complicated functionality that requires less training data and that can actually perform the task for the customer without any human assistance.

What is the best chatbot?

11 Best Chatbots to look for in 2020

  • MobileMonkey.
  • Flow XO.
  • Aivo.
  • Botsify.
  • Amazon Lex.
  • Chatfuel.
  • Manychat.
  • Sequel.

What is the main use of Chatbots?

Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps. This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.

What is chatbot example?

For example, you can order through the Domino’s Pizza Bot by Slack, Messenger, Apple Watch, Mobile App, Twitter (by Pizza Emoji), Smart Home Assistants, and more. Don’t be afraid to be fun: More often than not, companies are afraid to be too simple or fun.

How do you plan a chatbot?

How to Create a Chatbot Decision Tree

  1. Step 1: Plan Your Bot. Set a Goal for your Chatbot. Before you go into designing your decision tree, it has to be clear what customers and your company can expect from your bot.
  2. Step 2: Map Your Content. Once you have planned out your Chatbot, it’s time to map your content.

What are the different names for chatbots?

Known by a variety of different names such as a conversational AI bot, AI chatbot, AI assistant, intelligent virtual assistant, virtual customer assistant, digital assistant, conversational agent, virtual agent, conversational interface and more, chatbots are growing in popularity.

What are the key principles of chatbot design?

Chatbots make conversations simple by offering solutions to common queries from the users as learned from keywords and the prompts. In designing a chatbot, creating the right persona is crucial to its functioning and efficiency. Before providing here some of the key principles of chatbot design lets us have an understanding of the basics.

How are chatbots used in the real world?

Through the use of chatbots, you can design conversational applications that function just in the way people have a conversation. Through chatbots, you can schedule meetings or conversations among team members. Chatbots help to track messages and conversations for deeper engagement with the help of analytics.

What kind of user interface does a Chatbot have?

A chatbot user interface (UI) is a series of graphical and language elements that allow for human-computer interaction. There are different types of user interfaces , chatbots being a natural language user interface. This means users can communicate on their terms, not the computer’s.