Did I not receive my CRA payment?
Sarah Garza
Updated on March 06, 2026
If you don’t receive your payment within five to 10 days of your expected payment date, please call the Canada Revenue Agency at 1-800-959-8281.
Why have I not received my CRA Code?
If you are ready to file your income tax and benefit return but have misplaced your NETFILE access code, you can visit the Canada Revenue Agency’s (CRA) Web site, enter your information, and receive your access code instantly! the amount you reported on line 150 of your tax return from last year.
What is wrong with the CRA website?
The Canada Revenue Agency is shutting down its website due to security concerns related to the Heartbleed virus. Rohit Sethi, Vice President, Security Compass joins BNN for a look at how to protect your information from the bug.
How do I know if CRA received my payment?
Call us if your payment was not applied to an account as expected:
- Canadian residents: 1-800-959-8281 (opens up phone application)1-800-959-8281.
- Non-residents. Canada or U.S.: 1-855-284-5946 (opens up phone application)1-855-284-5946. Outside Canada or U.S.: 1-613-940-8499 (opens up phone application)1-613-940-8499.
How long does it take for CRA to process a payment?
Payments are usually processed by the CRA within 1 to 3 business days. To avoid fees and interest, please make sure you pay on time.
Why can’t I access my CRA account?
I am having problems accessing the CRA login services page. This could mean that your browser’s software doesn’t meet the security standards. If you have made the necessary changes to meet the browser requirements but still cannot access the process, contact our Individual tax enquiries.
How do I contact CRA about my account?
Call 1-800-959-8281 to get tax information for individuals. Call this number for information and assistance with electronic services for individuals such as My Account, NETFILE and Represent a Client. Our automated service is available at all times and provides information on the topics listed below.
Can CRA send you to jail?
When taxpayers are convicted of tax evasion, they must still repay the full amount of taxes owing, plus interest and any civil penalties assessed by the CRA. In addition, the courts may fine them up to 200% of the taxes evaded and impose a jail term of up to five years.
What are the penalties for not reporting income in Canada?
If you voluntarily tell the Canada Revenue Agency (CRA) about an amount you failed to report, it may waive some of these penalties. To qualify, you must meet these 4 conditions: You must approach the CRA yourself. If the CRA discovers the oversight and contacts you, you will not qualify for any relief.
Why was Canada Revenue Agency unable to accept my NETFILE tax return?
It’s possible that the CRA is just receiving too many NETFILE submissions at once and that filing during non-peak times would be best. Cheers! April 16, 2020 8:45 AM We’re sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.
What causes a Canada Revenue Agency error message?
One digit or one letter discrepancy with the information saved in your file from the CRA or Revenu Québec will cause this kind of error message. February 27, 2020 7:12 PM We’re sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.
What are the rules for not reporting income?
To qualify, you must meet these 4 conditions: You must approach the CRA yourself. If the CRA discovers the oversight and contacts you, you will not qualify for any relief. You must offer complete and full information. You must be facing a penalty. In most cases, the outstanding information must be more than 1 year overdue.