Are Chick-fil-A employees forced to say my pleasure?
Robert Miller
Updated on May 09, 2026
There's no official policy on saying "my pleasure" at Chick-fil-A. But it's part of the company's strategy to stand out against fast food competitors. The chain's "calling cards of being closed on Sunday and saying 'my pleasure' are nearly as important to the brand identity as the food," said Adam Chandler.
What are Chick-fil-A employees not allowed to say?
In a 2016 study by research firm QSR, Chick-fil-A's employees overwhelming said "please" and "thank you" at a higher rate than their competitors. But one thing those employees don't say: You're welcome. Instead they say, "It's my pleasure." Why?Why does Chick-fil-A Say My pleasure instead of thank you?
Chick-fil-A founder Truett Cathy told the group a story about visiting a Ritz-Carlton. Whenever Cathy thanked a hotel employee, the worker would smile and respond, "my pleasure."Did Chick-fil-A Stop saying my pleasure?
A Reddit AMA about a year ago revealed it's not official company policy for employees to end conversations with "my pleasure," but that it is recommended and encouraged during employee training. The same AMA confirmed most Chick-Fil-A employees do use the term regardless.Why do Chick-fil-A employees never say your welcome?
But two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would become a central element of its brand culture: Employees replying to customers who thank them by saying "my pleasure," instead of "you're welcome" or "no problem."Although it's a small gesture, the polite response fits into Chick-fil- ...If You Say 'My Pleasure' To A Chick-Fil-A Employee, This Happens
How do I quit Chick-fil-A?
The following tips are the ones I have given my own children when the time has come to leave a job.
- Resign in person. ...
- Submit a written letter of resignation following the face-to-face meeting. ...
- Provide ample notice, which is customarily a minimum of two weeks. ...
- Don't burn any bridges. ...
- Offer to train your successor.
What are Chick-fil-A rules?
7 Bizarre Rules That Chick-fil-A Employees Have to Follow
- The over-regulation of men's hair.
- . . . and generally, no fun hairstyles allowed.
- Leave the jewelry at home.
- Employees have to hide their tattoos.
- Breaks are only allotted during non-peak business hours.
- Uniforms must be returned cleaned and pressed.